Frequently Asked Questions

Same-day delivery within Accra takes 2–4 hours with our express Speedlink service. Standard delivery is within 24 hours. For extremely urgent deliveries, we offer a 1-hour priority option for an additional fee. Call 0201683534 to arrange.

Yes! We deliver to all 16 regions of Ghana including Kumasi, Takoradi, Tamale, Cape Coast, Koforidua, Ho, Sunyani, and Wa. Delivery times vary by region from 1–3 business days. Contact us for region-specific pricing.

Domestic pricing starts at GHS 25 for small packages (up to 1kg) within Accra. Medium packages (1–5kg) from GHS 45, and large (5–15kg) from GHS 80. For full pricing, visit our Services page or call us for a custom quote.

Yes! We offer doorstep pickup from anywhere in Accra, Tema, and Kumasi. Simply book online or call us, and our rider will arrive within 30–60 minutes. A small pickup fee may apply depending on your location.

Prohibited items include hazardous materials, flammable substances, illegal goods, live animals, and perishable food without proper packaging. For a complete list, contact our team at 0201683534 before booking.

Visit our Track page and enter your tracking number (format: ARX-XXXXXX). You receive this number via SMS and email once your package is collected. Tracking updates every time your package is scanned at a checkpoint.

No problem! Call us at 0201683534 or WhatsApp us with your full name, phone number, and approximate booking date. We can retrieve your shipment details from our system quickly.

Sometimes tracking updates are delayed in transit, especially for interstate shipments. If there's been no update for over 24 hours, call 0201683534 immediately and we will investigate and give you a live status update.

We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), bank transfers, and cash at our office. Corporate clients can set up monthly invoicing. We do not currently accept credit/debit cards at pickup.

Yes! We offer COD for registered e-commerce businesses. We collect from your customers and transfer to your MoMo or bank within 3–5 business days. A 7% service fee applies. Contact us to set up your COD account.

Yes, all shipments come with a receipt. Corporate clients can receive formal VAT invoices. Email aramexghana022@gmail.com with your tracking number to request an invoice for any shipment.

We ship to 50+ countries including USA, UK, Canada, Germany, China, UAE, and all African nations. Delivery times range from 3–14 business days depending on destination. Call us for a specific country quote.

Yes, we provide full customs clearance for both imports and exports. Our licensed team handles all documentation, duty calculations, and GRA compliance to avoid delays and penalties.

International express (air) takes 3–7 business days to most destinations. Economy air freight takes 7–14 days. Sea freight is the most affordable but takes 20–45 days depending on the destination port.

Absolutely! We offer discounted corporate rates for businesses shipping 50+ packages per month. We also provide dedicated account managers, priority support, and customized billing. Call 0201683534 for a tailored proposal.

Yes! We support API integration for WooCommerce, Shopify, and custom platforms. Our tech team sets up automated shipping label generation, real-time tracking updates for your customers, and returns management workflows.

Yes, we provide secure warehousing and pick-pack-ship fulfillment services for businesses. Ideal for e-commerce businesses outsourcing their logistics. Contact us for a site visit and customized pricing.